Refund and Returns Policy

At Seven Sky India, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange a product. Please review our policy below:

Refunds:

Refunds are applicable only when the product is Defective or you received a damaged product (due to shipping). An unboxing video is a must in case of Refunds, to be provided within 24 hours of delivery of the Order.

Once the order is confirmed and payment is made, the product cannot be changed, and returns will not be accepted. Please carefully choose the product before placing an order and connect with the team on WhatsApp at 7290968699 if you need more information.

Once your Refund Request is approved, you can expect to receive the refund within 3 business days.

Exchanges and Refunds Guidelines:

Exchanges are possible under specific conditions. If you wish to exchange a product, please adhere to the following guidelines:

Exchange requests must be made within 24 hours of receiving your order.

The product must be in its original condition and packaging.

Please provide valid proof of purchase.

Exchange of the product is possible only if an unboxing video is shared within 24 hours of order delivery. This video serves as a verification of the product’s condition upon arrival.

We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

How to Initiate an Exchange:

If you meet the above criteria and would like to initiate an exchange, please follow these steps:

Contact our customer support team on 7290968699 within 24 hours of receiving your order.

Provide your order number and reason for exchange.

Share the unboxing video of the product as per the specified guidelines.

Our team will review your request and provide further instructions for the exchange process.

Exceptions:

Please note that certain products may not be eligible for exchange due to hygiene reasons or specific product attributes. Additionally, customized or personalized items are not eligible for exchange unless there is a manufacturing defect or error on our part.

Shipping Costs:

If the exchange is due to a manufacturing defect or error on our part, we will cover the return shipping costs.

Contact Us:

If you have any questions or concerns regarding our Refund and Exchange Policy, please feel free to contact us at 7290968699. Also, you contact us by e-mail infoseven.sky22@gmail.com

Our customer support team is here to assist you and ensure a seamless shopping experience.

Note :– Any single jewellery in a combo/ gift box cannot be replaced or returned.

Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.

Cancellation Policy

At Seven Sky India, we strive to provide you with excellent service and products. Once an order is confirmed by us, we begin processing it promptly to ensure timely delivery. Therefore, orders once confirmed by Seven Sky India will not be cancelled.

Exceptions

In rare cases of unavoidable circumstances or technical issues from our end, we reserve the right to cancel an order. If such a situation arises, we will notify you immediately and provide a full refund without any deductions.