Shipping policy

Shipping & Delivery Policy

At Seven Sky, we want your jewellery to reach you quickly, safely, and beautifully packaged. Below you’ll find our current delivery options and costs.

Notes

• Orders placed before 12 PM India Timeline (excl. Sundays & public holidays) are processed the same day.
• Orders placed after 12 PM or on holidays are processed on the next working day.
• Delivery times are estimates and may be affected during sales, promotions, or due to courier delays.
• Seven Sky  India is not responsible for delays in delivery and will not accept cancellations or issue refunds on this basis.
• Our courier partners will contact you up to three times to schedule delivery. If delivery fails after three attempts, the order may be cancelled.
• You’ll receive a tracking number by SMS/email once your order is dispatched.
• We do not accept cancellations once an order is placed, regardless of the reason, including shipping delays.

Availability & Redelivery

• Our courier partners will contact you (up to three times) to schedule delivery.
• If you are unavailable, refuse delivery, or request postponement, the order may be cancelled.
• It is the customer’s responsibility to ensure correct delivery information and access to the delivery location.
• If an order is returned to us due to customer-related error (such as an incorrect or incomplete shipping address, or refusal to accept delivery), the customer will be responsible for additional shipping charges incurred for re-shipment.

Tracking Your Order

• Once dispatched, you will receive confirmation by SMS/email with a tracking number.